Before code delivery
If an order has not yet been processed and a digital code has not been issued or revealed, a cancellation or refund may be possible depending on payment status and product type.
After code delivery
Once a digital code has been issued, revealed or delivered, refunds may be restricted because digital codes can be copied, activated or transferred immediately.
Incorrect product selection
Customers are responsible for checking region, currency, account country and platform compatibility before purchase. Region-locked digital products may not be refundable after delivery.
Problem with activation
If a code cannot be activated, the customer should contact support and provide order ID, email and screenshots of the activation error. PREPAIO may review the issue according to product delivery records when applicable.